NEW ENGLAND PROVISIONS - MAINE LOBSTER

GUARANTEE POLICY INFORMATION: We guarantee our lobsters to be in prime condition upon delivery and that your entire order will cook up fine. This is the big difference with hard shelled lobsters.  We will credit any loss experienced by our customers. We do request that the lobsters are inspected upon arrival if there is any damage to the outside carton and that the damage is shown immediately to the delivery agent. If the carton is in perfect sealed condition, keep closed until you can refrigerate.  Make sure the lobsters are cold ( 50-55 Degrees) and immediately refrigerate upon opening and close the carton. No claims allowed unless made the same day as delivery. A representative of the airlines or Federal Express will examine the shipment through a claim process. Our office will request pick up of damaged items by Federal Express for payment of any credits even if said items are perishable and unusable. Do not dispose of any claimed items until notified by our office if a credit is requested. Very rarely does anything go wrong, everything will go right with your order , so don't worry. We carefully pack with enough insulation and gel packs to survive trips to Tokyo, Japan; 72 hours and they arrive alive. We put in extra gels for hot arrival areas like Tucson, Phoenix or Palm Desert during the summer.

LOBSTER CARE: You need to refrigerate the lobsters as soon as possible. If you have room in a large refrigerator, you can store the lobsters in the carton  (recommended method). You can remove the lobsters to a holding container and refrigerate. An insulated cooler can be used with ice on the bottom covered with a cloth or cardboard to separate the lobster from the ice. Lobsters do not tolerate fresh water and will perish if held in an ice bath. They like 35-40 degrees F., high humidity and darkness. It is recommended that if you plan on using the lobsters at a later date to cook them completely then store under refrigeration. Dip them in boiling water until heated (about 2 minutes) before serving to reheat. Partial par boiling is not recommended; cook the appropriate amount of time (how to boil lobster - see recipes). We do not cook or par boil lobsters for customers for shipping. Federal health officials have advised against the practice.